![]() ![]() A good problem statement would be: “Customer X reports 2 shafts with part numbers 54635v4 found in customer’s assembly department with length 14.5 +/-2 mm measuring 14.12 mm and 14.11 mm.” Create an Ishikawa DiagramĪn Ishikawa (or fishbone) diagram should be created once the problem statement is written and data has been collected. For example, a problem statement may start as, “Customer X reports Product A does not work.” The rest of the problem statement would then clarify what “does not work” means in technical terms based upon the available data or evidence. The customer’s description does not need to be correct it should reflect the customer’s words and be clear that it is a quote and not an observation. ![]()
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